Support & Service
Office hours
Sunday to Thursday
8:00 - 17:00
GMT +3
E-mails are typically answered even beyond standard office hours
Engineering consultant
+972 -8-690-1144
7:00am - 5:00pm
+189 -9881-6519
7:00am - 5:00pm
Services
Rotlex is here to assist you with any questions or support you may need! whether it’s additional information, discussing upgrades, adaptations, customizations or automation. Many of our support requests evolve into valuable consultation sessions where we share our 30 years of experience and solutions, contributing to your process improvement, product quality, and overall knowledge.
Maintenance remote & on-site agreement
Offering maintenance, calibration, and system certification services for seamless operation and compliance.
Consulting for solving production issues
Expert consulting tailored to resolve production challenges, ensuring efficient and effective solutions.
Calibration and certification (3Q)
Certifying test standards involves aligning equipment for accuracy and ensuring compliance, supporting quality assurance in various industries.
Customizable
Receive a solution that perfectly aligns with your needs and workflow. Our hardware and software can be customized to meet your demands.
Samples measurement
Send us lens samples, and we will provide you with a report utilizing our systems.
Support
Our commitment is to maintain an average response time of less than 24 hours,
ensuring that your inquiries and concerns receive prompt attention and timely resolutions.
TSA - Technical support agreement
Through emails, phone,
or on-site if necessary.
Initial remote diagnostics
For faster problem
detection & solution.
Training & Guidance
Comprehensive training packages,
both remote and on-site.
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REQUIRE SUPPORT?
We’re just a form away! submit your details
and we will promptly address your needs
We’re just a form away! submit
your details and we will promptly
address your needs
